Frequently Asked Questions

A: Terrace Finance is the parent company of Mower Finance and provides the application portal and lender/lessor network portion of our service. Mower Finance is the equipment dealer network portion of our service. Note the “powered by Terrace Finance” under the Mower Finance logo. You are in the right place!

A: Complete the online application. The Terrace Finance platform will work to match you with a compatible lender/lessor and return a finance offer to you*.

Once approved, you will know how much you have to shop with. Look for an email from our Customer Care team (info@terracefinance.com) with instructions on how take your approval to a local merchant, order from a national chain through us, or use an out-of-network merchant.

You have 30 days to shop around and finalize your product choice. Or if you’re ready, you can do it immediately!

If any point you have any questions or concerns, Customer Care is here for you.
Call: 888-464-6256
Text: 877-202-4165

When your product choice has been made, a Customer Care team member will help you fulfill your order with the merchant. When your contract with the lender/lessor is signed, your items will be released to you or ordered and scheduled for delivery or pick up (if available).

Pay over time through the lender/lessor.

*Approval and approval amount are subject to credit eligibility and not guaranteed. Must be 18 or older to apply

A: During the application, you will be asked for private information including Social Security #, Date of Birth, Bank and/or Credit Card information. Your privacy is important to us. Review our Privacy Policy for details on how we handle your sensitive information and keep it safe.

A: When submitting an application, the following information will be required:

  • Personal Information (name, address, phone number, SSN, etc.)
  • Employment Information (status of employment and employer name)
  • Income
  • Additional details, such as proof of income, monthly housing cost (ie rent or mortgage), may be required depending on the lender/lessor program you are matched with.

A: Our lenders/lessors offer programs that cover consumers across the credit spectrum from perfect credit to no credit. Qualifications vary by the lender/lessor but in addition to credit score, most providers take a look at payment history, debt-to-income ratio, income, and employment. We also have We pride ourselves on providing a pathway to ownership for people with less than perfect credit, however approval and approval amount are not guaranteed.

A: Short answer: maybe…Terrace Finance conducts what is called a “soft credit pull” to take a glance at your credit score and route your application to a lender that is within range. A soft credit pull does not affect your credit score.

Once you are routed to a lender/lessor, they may need to conduct a “hard credit pull” to confirm eligibility. This is a necessary step for many lenders/lessors, especially when the requested dollar amounts are higher.

If you are routed to a No Credit Needed provider based on our soft inquiry, then no hard credit pull will occur.

Review our credit pull policy here:

Credit Pull Policy

More information on soft & hard credit inquiries and how they affect your score can be found on the FICO site: https://www.myfico.com/credit-education/credit-reports/credit-checks-and-inquiries.

A: We work with multiple consumer lenders/lessors that service a range of credit profiles. Terms vary by the lender/lessor and loan or lease program you are matched with during the application process. With multiple lenders/lessors available, it is not possible for us to know before you apply, which program you will be a candidate for or provide an accurate quote.

Upon approval you will be given payment specifics and, depending on the lender/lessor, term length options which affect the payment and total cost. You are under no obligation to sign the final agreement unless the offer meets your needs.

Commercial customers may call us to speak with a Commercial Team member about being given a free proposal before beginning the application.

A: Go ahead and reset your password by clicking the Forgot Password? link under the window and following the prompts.

A: We are here for you! A live Customer Care team member will be happy to assist you over the phone at 888-464-6256 or via text at 877-202-4165 during business hours.

If you need to take a break, don’t worry. Your progress will be saved. You can log back in to continue. The login button can be found in the upper right corner of our website or you can follow the link in the welcome email you received (from info@terracefinance.com).

A: Be sure to check your junk email folder for crucial messages from info@terracefinance.com.

If there are no messages there, it is possible there is a piece of missing information that is holding up your application. Please call for assistance from a live Customer Care team member at 888-509-1370 during business hours.

They’ll let you know your application status and what the next steps are.