Frequently Asked Questions

For shoppers who wish to pay over time with an alternative payment solution to a credit card, Terrace Finance can help! We are a multi-lender/lessor platform servicing a wide range of credit profiles. Our pledge is to make the process as hassle-free as possible while increasing the chance of approval for people, including those with challenged credit. Rather than submitting multiple applications, customers apply once to be considered by multiple lenders. Approval and approval amount are subject to credit eligibility as determined by the individual lender/lessor. Once a lender/lessor makes a finance offer, and the customer accepts it, Terrace Finance helps customers fulfill their order and check out.

Apply online through the link in the ad or here: https://terracefinance.com/landing-fb/. The Terrace Finance platform will work to match you with a compatible lender/lessor and return a finance offer to you*. Once approved, you will know how much you have to shop with. A Customer Care team member will help you fulfill your order, just have your product links ready. When your contract with the lender/lessor is signed, your items will be ordered and scheduled for delivery or pick up (if available). Pay over time through the lender/lessor. *Approval and approval amount are subject to credit eligibility and are not guaranteed. Must be 18 or older to apply.

Our lenders/lessors offer programs that cover consumers across the credit spectrum. Qualifications vary depending on the lender/lessor but generally, most look at credit score and history, debt-to-income ratio, income, and employment. We also have No Credit Needed programs designed for people with no credit history.

When submitting an application, the following information will be required: -Personal Information (name, address, phone number, SSN, etc.) -Employment Information (status of employment and employer name) -Income -Other — Additional details, such as proof of income, may be required depending on the lender/lessor program you are matched with.

Short answer: maybe…Terrace Finance conducts what is called a “soft credit pull” to take a glance at your credit score and route your application to a lender that is within range. A soft credit pull does not affect your credit. Once you are routed to a lender/lessor, they may need to conduct a “hard credit pull” to confirm eligibility. This is a necessary step for many lenders/lessors, especially when the requested dollar amounts are higher. You will be asked for consent during the application process if the lender/lessor you are being routed to will be conducting a hard credit pull. Multiple hard credit pulls in a short period of time on your credit report is a red flag to lenders, however, a single hard credit pull has very little effect. A single hard credit pull amounts to 5 points and disappears within 12 months.

We work with multiple lenders/lessors that service a range of credit profiles. Terms vary by the lender/lessor and program you are matched with during the application process. You will be given payment specifics and, depending on the lender/lessor, term length options which affect the payment and total cost. You are under no obligation to sign the final agreement unless the offer meets your needs.

If you are not a returning customer, be sure to bypass the email & password fields and click on “register” to go to the next screen. Still having trouble? Get assistance from a live operations specialist by calling 888-509-1370 during business hours.

We are here for you! A live operations specialist will be happy to assist you over the phone at 888-509-1370 during business hours. If it is off-hours, don’t worry- your progress will be saved if you have to abandon the application part-way through. Our team will be able to help you pick up where you left off.

It is possible there is a piece of missing information that is holding up your application. Please call for assistance from a live operations specialist at 888-509-1370 during business hours. They’ll let you know your application status and what the next steps are.

Terrace Finance works with major big box stores and online marketplaces. Our team can fulfill orders for items you choose from: Home Depot, Lowes, Best Buy, Wayfair, Samsung, Amazon, Walmart, Target. We work with local stores too including through the Mower Finance Powered by Terrace Finance Dealer Network of over 2000 landscape equipment dealers. Unsure if you can get the item you want through us? Just give us a call at 888-509-1370 during business hours.

It is very likely that we have a participating mower dealer near you! There are over 2000 landscape equipment dealers in the Mower Finance Powered by Terrace Finance dealer network. We can also work with your favorite dealer even if they are not listed, just give us a call at 888-509-1370 to arrange. View our dealer map (best on desktop) here: https://mowerfinance.com/dealer-locator/

We’re here to help you, and can be contacted via the following:

Business Hours: Monday – Saturday: 9am – 11pm (EST), Sunday: 10am – 8pm (EST)

Phone: 888-509-1370

Email: info@terracefinance.com